Here is a draft for your refund policy:
Refund Policy
At Sahara Groundwater Kerala, we strive to provide accurate and timely groundwater survey services to ensure the best possible outcome for our customers. However, we understand that there may be circumstances where a refund is necessary. Our refund policy is designed to be transparent and fair to all parties involved.
Survey Scheduling and Refunds
- Survey Scheduling:
- Customers can select a preferred date for the ground survey through our website.
- We commit to conducting the survey on the selected date or within 15 days from the booking date.
- Full Refund:
- If we are unable to perform the survey within the selected date or the 15-day window, we will issue a full refund of the service amount paid.
Post-Drilling Refunds
- Conditional Refund:
- In the event that the customer does not find water after drilling, we will refund 50% of the service charge collected for the survey.
Refund Process
- Initiating a Refund:
- To initiate a refund, customers must contact our customer service team with their booking details and the reason for the refund request.
- Processing Time:
- Refunds will be processed within 7-10 business days from the date of approval.
- The refund amount will be credited to the original mode of payment used during the booking.
General Conditions
- Accuracy of Information:
- It is the customer’s responsibility to provide accurate information during the booking process. Any discrepancies may affect the refund process.
- Force Majeure:
- Sahara Groundwater Kerala is not liable for any delays or failures in performing the survey due to circumstances beyond our control (e.g., natural disasters, government restrictions, etc.).
- Policy Amendments:
- We reserve the right to amend this refund policy at any time. Changes will be updated on our website, and it is the customer’s responsibility to review the policy periodically.
For any questions or concerns regarding our refund policy, please contact our customer service team at 7012051937
